Question 1

How long will it take to get my order?

Accepted Answer

Production takes 2-3 weeks plus shipping time. We will make our best effort to meet this time line.

Question 2

Can I rush an order?

Accepted Answer

Once you place your order please email us and let us know. There maybe an extra fee associated with this request.

Question 3

What do I do if there is damage to the product on arrival?

Accepted Answer

All damages need to be reported via email with photos within 48 hours of delivery. We will then ship a new piece to you.

Question 4

My Print Arrived Damaged - What do I do?

Accepted Answer

If this happens please info us within 2 days of delivery, Take some photos to verify the damaged goods and email us at hello@davidyamphotography.com(hello@davidyamphotography.com.)

We'll send you replacement once it's been verfied at no cost.

Question 5

Change of Mind, Can I get a refund

Accepted Answer

If you want to cancel an order please contact us via email as soon as possible (within 3 hours). Once your order has been sent to production, we will not be able to accept cancellations or a refund. This is because all or prints are custom made to order, we do not accept returns or offer refunds for change of mind.

Question 6

What happens if a parcel wasn't delivered to me, but the tracking states it was?

Accepted Answer

There may be cases where the delivery was made, but the package was left in an unexpected location at the recipient's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

Please ensure your shipping address is entered correctly. If the parcel was marked as delivered by the carrier, but the recipient has yet to receive it due to incorrect address, we won't cover the cost of reshipping or refunding the order

Question 7

Any questions

Accepted Answer

You can contact us at hello@davidyamphotography.com (hello@davidyamphotography.com.) and we will be happy to assist you.

FAQ